What we collect, why, who else sees it, and how to get rid of it.
The controller for the processing described here is:
For any question about your data, or to exercise any of the rights below, write to info@tradetoolsofficial.com.
We collect what we need to sell you a licence and keep it working, and nothing else. This site loads no advertising, no third-party analytics, no tracking pixels and no external fonts or scripts of any kind — you can verify that in your browser's network tab. We do not profile you and we do not sell or share your data for marketing.
Account data — your name, email address and a hashed password. Needed to create your account and to issue licences to you. Basis: performance of the contract (Art. 6(1)(b) GDPR).
Purchase data — which product, the amount, the currency, the date, and the identifiers our payment provider gives us. Needed to deliver the purchase, to honour the guarantee and to keep the records tax law requires. Basis: contract, and legal obligation (Art. 6(1)(b) and (c)).
Licence data — the licence key, the product, and an identifier of the computer the key is activated on. Needed to enforce one-computer licensing and to let you move the key yourself. Basis: contract.
Support messages — what you write to us and the address you write from. Basis: contract, or our legitimate interest in answering you (Art. 6(1)(f)).
Technical logs — the page requested, the time, the IP address and the browser identification. Used to keep the site up, to defend against abuse, and to count visits in aggregate. Basis: legitimate interest (Art. 6(1)(f)) in a secure and functioning service.
This site sets one cookie: a session cookie, so that you stay logged in while you use your account. It is strictly necessary and disappears when the session ends.
We set no analytics, advertising or preference cookies. That is why you are not asked for cookie consent: there is nothing here that needs it.
We use a small number of service providers, each only for the purpose named:
Each of them acts on our instructions under a data processing agreement. Where a provider processes data outside the European Economic Area, that transfer is covered by the European Commission's standard contractual clauses or an adequacy decision.
Account and licence data: while your account exists, and afterwards only as long as we need it to defend a legal claim.
Purchase records: for the period commercial and tax law requires, which is generally up to ten years.
Support messages: normally up to two years.
Technical logs: a short period, normally no more than a few weeks, except where an entry is needed to investigate an incident.
You may ask us for a copy of the data we hold about you, to correct it, to erase it, to restrict how we use it, or to receive it in a portable form. You may object to processing we base on a legitimate interest. Where processing rests on consent, you may withdraw that consent at any time with effect for the future.
You also have the right to complain to a data protection supervisory authority, in particular in the country where you live or work.
Deleting your account keeps the financial records we are legally obliged to keep; everything else goes.
If we change how we process data we will update this page. The date below always shows when it was last changed.
